'Associated Product' Section Showing Blank

When editing a product and accessing the "Associated Product" section, the page is not loading and appears completely blank.

Error Encountered When Exporting Closed Orders

An error has occurred when exporting Closed Order in Admin

"Error! Unable to load menu." appears when viewing Menus in Admin

Error appears when trying to load data from Menus. The page doesn’t load any information, even when filters are changed.

Items Added from Product Page Default to One-Time Orders Instead of Subscription

When customers add items from the product pages, the items are being added as one-time orders instead of subscription items. This affects discounts and tier calculations. The issue occurs both when starting a subscription and when editing an existing one.

Pickup and Delivery Time/Date Resets When Applying Promo Code or Loyalty Points

The issue is that when customers apply a promo code or use loyalty points during checkout, the system resets the delivery or pickup date/time they previously selected. This results in customers often ending up with incorrect timing for their orders.

Promo code falling off subscriptions despite usage limits not being reached

Snapkitchen reported that the SPHE***** promo code is being removed from active subscriptions, even though it was successfully applied to the first few orders. This message is shown in Admin v1 is: "Promotion Result: Maximum uses have been met"

Error Appears When Attempting to Refund EBT Payments in POS

When attempting to refund an order that was closed using EBT, the POS displays an error and does not allow the refund to be processed. EBT transactions are not processed through PradoPay, so refunds must be handled externally through the EBT terminal. However, the system should still allow the refund status to reflect correctly in the POS.

Website Filter Button Issue – Previously Selected Filters Reappearing

Beastcoast reported an issue with the website filter button where previously selected filters reappear unexpectedly. When a filter category is selected and the page reloads, the filters appear unticked upon returning to the menu. However, after selecting a new category, the previously chosen filter reappears.

Unable to adjust a multiple sized item or remove an item from the menu page

Fitlife reported an issue where they’re unable to adjust or delete items directly from the menu. When clicking on the item quantity (e.g., x1), the cart opens instead of displaying the expected plus/minus options. Items can still be removed from the cart itself.

Fitlife Customer Unable to Complete Order – 'Object Reference' Error

A Fitlife customer is unable to complete an order due to the error "Object reference not set to an instance of an object."which appears upon clicking Place Your Order.

Pickup location not defaulting to one that was previously selected.

When placing an order on Honeyplate for pickup, regardless of what pickup location is selected, when a customer proceeds to place another order, it defaults to the Main (West Have) location.

Meal size updates in Admin V2 revert to Medium after saving

When attempting to update a customer's meals to Large in Admin V2, the selected size reverts to Medium upon saving—even when Large is available and selected correctly.

Discrepancy Between Actual Order Items and ShipStation Report

Fitlife has reported a discrepancy between the ShipStation report and the actual order.

Loyalty Points Redemption Error - The TOTAL DUE filed has a negative value

Everytable reported an error message: “The TOTAL DUE field has a negative value” after processing a transaction where a customer redeemed loyalty points. The transaction initially appeared successful on the store's end, but shortly after, the error message appeared. Upon checking in Admin, it was found that the customer’s points balance was not deducted for this transaction, suggesting a discrepancy in the points redemption process.

Loyalty Points Redemption Failed – Invalid Customer ID Error

Everytable reported an error when attempting to redeem loyalty points during an order. The system returned the following error message: "Invalid customer_id: 39ZST5PC4WS5HASW6RC1FT5V28 Field: customer_id." This prevented the successful application of loyalty points to the transaction.

Customer Order Skipped – Card Failed Despite Sufficient Balance

Everytable reported an issue where a customer’s order was skipped due to a card failure notification. The system sent an automated email stating: “Subscription Renewal Payment Issue: Card Fail: Customer”, but the customer confirmed that her card had sufficient funds. Skipped error: “Uber: The specified location is not in a deliverable area”

Gift Card Amount Voided and Returned Without Refund

Snap Kitchen reported a gift card issue where, after a transaction was completed using a gift card, the gift card was voided. No refund was processed, but the charged amount was returned to the gift card balance.

Issue with Gift Card Payment Options

Snap Kitchen reported that they are unable to select card payment for gift card purchases—only the cash option is available.

Error Encountered While Processing Refund

Fitlife reported being unable to process a refund and encountered the error message: "Object reference not set to an instance of an object”.

Unable to Downgrade Subscription Packages

Fitlife customers are experiencing an issue where they are unable to downgrade their subscription packages.