"Save" Button Unresponsive When Adding Payment Method

Fitlife reported that customers are unable to save an alternative payment method on their profile.

Saved Order Not Updating When Adding Items

Fitlife reported an issue where adding items to a saved order does not update the order after saving. When they attempt to add a meal to an existing saved order, the changes are not reflected, and the additional item is not retained.

Macros Not Updating When Selecting Variants on Mobile

Beast Coast reported that when selecting a variant on the menu using a mobile phone, the item’s macros do not update. However, when accessing the website on a desktop/computer, the macros update correctly when a variant is chosen.

POS Performance Issue – Slow Inventory Adjustments

Multiple stores from ET have reported that the POS system is running very slowly when adjusting or entering inventory. Bellfower, Baldwin Park ,Torrance are all experiencing this The screen takes an extended time to load when entering or adjusting inventory. A single inventory adjustment can take between 45 seconds to a full minute to complete.

Items Showing 0 Availability Still Added to Cart

Products with an inventory count of 0 in the "Available" tab are still being added to the cart, allowing customers to proceed with checkout despite no stock being available.

Tax Exempt Button Not Deducting Tax

Fitlife reported an issue when processing an order and selecting the Tax Exempt button, the tax is not being deducted as expected. Instead, the system adds tax to the total amount. This issue persists through checkout, resulting in incorrect order totals for tax-exempt purchases.

Delay in Displaying Saved Subcategories

After saving a new subcategory, the changes do not immediately appear on the menu.

By Product Report Not Loading for Imported Orders in Admin

The By Product Report in Admin is not loading when the selected date range includes imported orders. However, when the date range is restricted to orders created within the system, the report loads successfully.

Unnecessary Error Message Displayed When Processing Refund for Selected Items (No Error When Refunding All Items)

When refunding one or more items (but not all) from an order, the system displays both "Success! Order product has been refunded." and "Error! Failed to refund order products." at the same time. Despite the error message, the refund is successfully processed.

Gift Card Is Only Applied to Initial Order but Not Subsequent Orders of Subscription

Fitlife reported an issue where a customer successfully used a gift card for his first order, but for his next order, the system is set to charge his credit card instead. The gift card does not appear to be added to the account upon checking in Admin

Saved Card in Admin V2 Not Visible in Admin Classic

The card on file in Admin V2 is not appearing in Admin Classic, preventing some merchants from creating an order in Admin Classic.

Refund Reasons Not Displaying Correctly in POS for Post-Fulfillment Refunds

Stores have reported that certain refund reasons are missing when processing refunds in POS after an order has been checked out/fulfilled. Instead of seeing the post-fulfillment refund reasons, the system is incorrectly displaying pre-fulfillment refund reasons.

Chits Printing Immediately After Order Placement Instead of Scheduled Fulfillment Date

Stores have reported that chits are now being printed automatically as soon as an order is placed, regardless of its fulfillment date. Previously, chits were only printed for orders scheduled to be fulfilled the same day. Issue: Chits are being printed prematurely for future orders. This leads to unnecessary printing, causing receipt clutter and making it harder for stores to manage orders. Stores now have too many printed chits for orders that are not yet ready for fulfillment. Expected Behavior: Chits should only print on the day of fulfillment, not immediately upon order placement.

POS Crashes When Updating Product Ordering in Prado

FL reported that the application crashes when attempting to adjust the product display in POS settings to show meals in alphabetical order. This issue occurs in multiple stores

Store Phone Number and Store Address Missing in Auto Communications

Email variables {store-phone} and {store-address} are set up in auto but is not showing in the email

Pre-paid Credit Successfully Redeemed In-Store, but Balance Did Not Update

Customers successfully redeemed their prepaid credit during in-store transactions, but their balances were not updated in the system. Although the credit was applied at checkout, the system still reflected the original balance.

Adrian Luna's Account Appears First in POS Lookup Customer Rewards When Searching Using Phone Number

Everytable stores reported that Adrian Luna's account appears first, even after nearly the full phone number is entered for a different customer. This causes users to select Adrian's account by mistake. His account appears in search results even when the typed number is nearly complete and does not match his phone number at all. 0:00 / 0:30

Subscription Management Discrepancy – Admin Does Not Match Items and Quantities Saved in Shop

Issue where subscription updates are not accurately reflected in the admin panel. When customers add or remove items from their subscription, the cart correctly displays the updated items and quantities. However, after saving the changes, the admin panel continues to show an incorrect total. For example, a customer started with 19 items, made adjustments, and saved their subscription with 20 items. Despite this, the admin panel displayed a total of 31 items.

Order Quantity Not Updating Correctly for Panko Crusted Chicken

Fitlife reported an issue where a customer updated the order quantity for Panko Crusted Chicken to 1, but the system still displayed 2 orders. This issue has been observed with multiple customers.

Customers Able to Place Orders for Zero Inventory Products During Receiving Day

Fitlife has reported an issue where a customer was able to place an order for a product that had zero inventory.