Accept other payment methods

It would be good to add Cash App, Google Pay, Venmo, Apple Pay, Afterpay as other payment methods for customers. Right now, merchants are sending invoices through Square for these unsupported payment methods.

Request to Show Promo Codes, Discounts & Loyalty Points on the Total Summary Breakdown

Fitlife has requested an enhancement to the Total Summary Breakdown - it is located on the right side when viewing Subscription in Admin which includes Subscribed Items, Sub Total, Discount, Pre-Tax etc. They would like additional information displayed in the section where the total currently appears—specifically: promotional codes, package discounts, and applied loyalty points.

Error Encountered When Exporting Closed Orders

An error has occurred when exporting Closed Order in Admin

"Error! Unable to load menu." appears when viewing Menus in Admin

Error appears when trying to load data from Menus. The page doesn’t load any information, even when filters are changed.

Option for customers to re-order or duplicate a past order

Items Added from Product Page Default to One-Time Orders Instead of Subscription

When customers add items from the product pages, the items are being added as one-time orders instead of subscription items. This affects discounts and tier calculations. The issue occurs both when starting a subscription and when editing an existing one.

Pickup and Delivery Time/Date Resets When Applying Promo Code or Loyalty Points

The issue is that when customers apply a promo code or use loyalty points during checkout, the system resets the delivery or pickup date/time they previously selected. This results in customers often ending up with incorrect timing for their orders.

Promo code falling off subscriptions despite usage limits not being reached

Snapkitchen reported that the SPHE***** promo code is being removed from active subscriptions, even though it was successfully applied to the first few orders. This message is shown in Admin v1 is: "Promotion Result: Maximum uses have been met"

Allow Merchants to Configure Additional Charges with Customizable Display

This story addresses the need for merchants to apply additional charges to customer orders, beyond convenience fees, with full control over the display and calculation of the charge. Acceptance Criteria: Upon completion of this feature, merchants should be able to: Define Additional Charge: Configure a new type of charge that is separate from the existing convenience fee. Customize Display Text: Specify the exact text and naming convention for this additional charge as it appears on the customer's checkout page (e.g., "Handling Fee," "Service Charge," "Sustainability Fee"). Configure Charge Type: Choose whether the charge is calculated as: Percentage (%): A percentage of the order subtotal. Fixed Amount ($): A flat monetary amount. Set Charge Value: Enter the numerical value for the charge, either as a percentage or a fixed amount, based on the selected charge type. Display on Checkout: The additional charge should be clearly displayed on the checkout page, similar to the convenience fee, with the merchant-defined text and the calculated amount. Order Persistence: The additional charge and its details (name, value, type) should be stored with the order information. Reporting: The additional charge should be included in relevant order reports and data exports. Example Scenario: A merchant wants to add a "Fuel Surcharge" to all orders. They should be able to: Enter "Fuel Surcharge" as the display text. Select "Percentage (%)" as the charge type. Enter "2.5" as the charge value. The customer will then see "Fuel Surcharge: $X.XX" (where $X.XX is 2.5% of the order subtotal) on the checkout page. Notes: This feature provides flexibility for merchants to cover various costs associated with order fulfillment. The implementation should ensure a clear and transparent presentation of the charge to the customer. Consider potential edge cases, such as how discounts or other fees interact with the additional charge calculation.

Error Appears When Attempting to Refund EBT Payments in POS

When attempting to refund an order that was closed using EBT, the POS displays an error and does not allow the refund to be processed. EBT transactions are not processed through PradoPay, so refunds must be handled externally through the EBT terminal. However, the system should still allow the refund status to reflect correctly in the POS.

Website Filter Button Issue – Previously Selected Filters Reappearing

Beastcoast reported an issue with the website filter button where previously selected filters reappear unexpectedly. When a filter category is selected and the page reloads, the filters appear unticked upon returning to the menu. However, after selecting a new category, the previously chosen filter reappears.

Add Options to Disable or Hide Loyalty Points Expiry Date

Merchants currently use loyalty points as a form of concession (e.g., customer service gestures or goodwill credits). However, because our loyalty program enforces expiry rules based on "Time since last order", points given to customers without recent orders may expire the same day they are issued—resulting in confusion and frustration for both the customer and the support team. Requested Enhancements: New Admin Settings: Disable loyalty point expiry: Loyalty points never expire regardless of order activity. Show loyalty points expiry date within customer profile: Toggle to show/hide the expiration date from the customer view. Context: There is already a setting: “Show loyalty within dropdown menu”. This feature builds on that pattern, offering more control over how loyalty is displayed and managed. Use Case: Merchant uses loyalty points to provide concessions or manual adjustments for customer satisfaction. If a customer hasn't placed an order recently, the points expire almost immediately due to the system rules. This makes loyalty points ineffective as a goodwill tool, and requires support to frequently intervene. Business Value: Prevents unintended expiration of manually issued points. Improves customer experience by avoiding confusion around point validity. Gives merchants meaningful control over loyalty program behavior and communication.

Unable to adjust a multiple sized item or remove an item from the menu page

Fitlife reported an issue where they’re unable to adjust or delete items directly from the menu. When clicking on the item quantity (e.g., x1), the cart opens instead of displaying the expected plus/minus options. Items can still be removed from the cart itself.

Fitlife Customer Unable to Complete Order – 'Object Reference' Error

A Fitlife customer is unable to complete an order due to the error "Object reference not set to an instance of an object."which appears upon clicking Place Your Order.

Pickup location not defaulting to one that was previously selected.

When placing an order on Honeyplate for pickup, regardless of what pickup location is selected, when a customer proceeds to place another order, it defaults to the Main (West Have) location.

Option to Change Pickup Location at Checkout for Beascoast

Beascoast has requested a feature that would allow customers to change their pickup location at the end of the checkout process. Currently, customers must select their pickup location before they begin shopping, which often leads to mistakes. Customers are frequently choosing the incorrect pickup location, likely because they are required to select it before accessing the shop tab

Meal size updates in Admin V2 revert to Medium after saving

When attempting to update a customer's meals to Large in Admin V2, the selected size reverts to Medium upon saving—even when Large is available and selected correctly.

Discrepancy Between Actual Order Items and ShipStation Report

Fitlife has reported a discrepancy between the ShipStation report and the actual order.

Prado Pay Split Payment

Need to add the ability to split a payment into multiple smaller payments on different methods, equivalent to what Square POS offers.

Request to Remove HSA/FSA Wording from Checkout Page

Fitlife has requested to remove or hide the HSA/FSA wording on the checkout page, as they currently do not offer this option. It’s causing confusion for their customers.