"New One-Time Order" Button Incorrectly Triggers Subscription Flow

Customers are being prompted to start a subscription order even if they clicked the "New One-Time Order" button. Issue Details: Market is configured so that: Subscription orders are for delivery only One-time orders are for pickup only If a customer with an existing subscription logs in, they see a prompt with these options: Edit existing subscription Create a new subscription Create a new one-time order

"Save" Button Unresponsive When Adding Payment Method

Fitlife reported that customers are unable to save an alternative payment method on their profile.

Saved Order Not Updating When Adding Items

Fitlife reported an issue where adding items to a saved order does not update the order after saving. When they attempt to add a meal to an existing saved order, the changes are not reflected, and the additional item is not retained.

Macros Not Updating When Selecting Variants on Mobile

Beast Coast reported that when selecting a variant on the menu using a mobile phone, the item’s macros do not update. However, when accessing the website on a desktop/computer, the macros update correctly when a variant is chosen.

POS Performance Issue – Slow Inventory Adjustments

Multiple stores from ET have reported that the POS system is running very slowly when adjusting or entering inventory. Bellfower, Baldwin Park ,Torrance are all experiencing this The screen takes an extended time to load when entering or adjusting inventory. A single inventory adjustment can take between 45 seconds to a full minute to complete.

Items Showing 0 Availability Still Added to Cart

Products with an inventory count of 0 in the "Available" tab are still being added to the cart, allowing customers to proceed with checkout despite no stock being available.

Tax Exempt Button Not Deducting Tax

Fitlife reported an issue when processing an order and selecting the Tax Exempt button, the tax is not being deducted as expected. Instead, the system adds tax to the total amount. This issue persists through checkout, resulting in incorrect order totals for tax-exempt purchases.

XML Document Needed For Products

We are experiencing a big issue connecting Meta Commerce to our GetPrado account and have it automatically talk to our FB store. We hired a specialist to try and solve this issue for us and we found out that we need a XML document created over all our products. An XML that will automatically be updated as products are available and out of stock etc. After learning this I pieced together that this would also solve our issue with Klaviyo not being able to understand recommended product etc. I could insert this XML file into Klaviyo also and be able to use more features for our email marketing. Right now, my main focus is getting our FB store working as it is essential to the way we drive business and leads from ads. Thank you.

Delay in Displaying Saved Subcategories

After saving a new subcategory, the changes do not immediately appear on the menu.

Processing Time - Reporting Updates for Epicured

Per Marie - some of the reports follow PST time zone since previously Prado nightly process follows this time zone. Prado made an update with the processing time for the nightly process. This means that previously we were doing the nightly at 12 AM PST but now Epicured is included in the nightly for 12 AM EST. Epicured would like ALL reporting to be based on EST for consistency. Slack thread for reference

Key Analytics Page - Total Orders Count Does Not Match One-Time Order Breakdown

The Key Analytics page is reporting an incorrect Total Orders count when compared to the sum of New One-Time Orders and Returning One-Time Orders. This discrepancy occurs when filtering by Fulfillment Date or Order Paid Date. The issue appears to be related to the classification index, which determines whether an order is classified as New or Returning: Classification Index = 1 → Tagged as a New One-Time Order Classification Index > 1 → Tagged as a Returning One-Time Order Unexpected Behavior: Some orders have a Classification Index of 0, which is throwing off the total order count.

By Product Report Not Loading for Imported Orders in Admin

The By Product Report in Admin is not loading when the selected date range includes imported orders. However, when the date range is restricted to orders created within the system, the report loads successfully.

Unnecessary Error Message Displayed When Processing Refund for Selected Items (No Error When Refunding All Items)

When refunding one or more items (but not all) from an order, the system displays both "Success! Order product has been refunded." and "Error! Failed to refund order products." at the same time. Despite the error message, the refund is successfully processed.

Gift Card Is Only Applied to Initial Order but Not Subsequent Orders of Subscription

Fitlife reported an issue where a customer successfully used a gift card for his first order, but for his next order, the system is set to charge his credit card instead. The gift card does not appear to be added to the account upon checking in Admin

Saved Card in Admin V2 Not Visible in Admin Classic

The card on file in Admin V2 is not appearing in Admin Classic, preventing some merchants from creating an order in Admin Classic.

Refund Reasons Not Displaying Correctly in POS for Post-Fulfillment Refunds

Stores have reported that certain refund reasons are missing when processing refunds in POS after an order has been checked out/fulfilled. Instead of seeing the post-fulfillment refund reasons, the system is incorrectly displaying pre-fulfillment refund reasons.

Chits Printing Immediately After Order Placement Instead of Scheduled Fulfillment Date

Stores have reported that chits are now being printed automatically as soon as an order is placed, regardless of its fulfillment date. Previously, chits were only printed for orders scheduled to be fulfilled the same day. Issue: Chits are being printed prematurely for future orders. This leads to unnecessary printing, causing receipt clutter and making it harder for stores to manage orders. Stores now have too many printed chits for orders that are not yet ready for fulfillment. Expected Behavior: Chits should only print on the day of fulfillment, not immediately upon order placement.

Create separate event for "Subscription Order Tier Not Met"

Right now subscription error related to orders not meeting required tier is included in the event “Subscription Renewal Creation Issue”. It would great if we can have a separate event for this specific error so that merchants can send a different template for customers’ subscription that failed to renew due to not meeting minimums verses customers that have a credit card failure.

Ability to turn off the option for customers to have multiple subscriptions

Seeing issues with customers getting confused and accidentally signing up for another subscription which, in turn, makes our CS team cancel one of the subscriptions and just makes for an overall confusing experience. We want the ability to only allow 1 subscription per customer.

POS Crashes When Updating Product Ordering in Prado

FL reported that the application crashes when attempting to adjust the product display in POS settings to show meals in alphabetical order. This issue occurs in multiple stores